FAQ

Durvy Inc. 

Durvy has agreements and contracts in place with large retailers to take possession of their overstock merchandise.  This is common with large companies as they have millions of pieces of inventory and only so much dedicated warehouse space.  There is nothing wrong with the inventory, sometimes it is just a logistical issue and the most economical way to remedy the situation is to sell to wholesalers and liquidators.

Are all of your items new?

Yes, all items we sell are new.  

Do your items have original tags?

Most of our items have the original manufacturer or retailer tags.  Sometimes the tags can be marked from the retailer with sale or clearance stickers.

Do you offer a guarantee on your lots?

Each lot comes with a unit quantity guarantee, meaning that if you select a lot and the listing states the lot contains 100 units you will receive 100 units. If you do not receive the correct number of units we will make it right.  In general, our 100 piece lots will contain 103 – 105 pieces, etc.

Damage rates - Bulk Buying

When it comes to buying in bulk there is always a damage rate. Even brand-new clothing in the poly bags can have a 1% defect rate. (button missing, loose thread, etc.)

Shelf Pull product is normally around 3-5% damage rate. 

Durvy inspects all inventory as it arrives to the warehouse and removes any damaged items, however we sort through thousands of items and on occasion we don’t catch all damaged merchandise. Additionally, we typically add extra items to your orders to cover any damaged items we missed.  For example, our 100 piece orders will typically come with 103 -105 pieces.

How long does an order take to ship from your warehouse:

Items typically leave our warehouse within 1-3 business days

How long will it take for me to receive my order?

That depends on how far you are from our warehouse. For smaller orders we normally ship UPS ground. Orders ship from our warehouse in Union MO. East coast normally 3 days, west coast is around 4 days. If you are in the center of the country, normally 1-2 days. If we are shipping your order Freight, the shipping times are similar to UPS ground.

What does condition mean?

Different product have different condition categories depending on what retail store the product originated from.

• New: Product will be in new condition and most of the time it will either come in poly bags or its original box. Sometimes the boxes can have some wear from handling.  New items can have clearance tags.
• Overstock: Has never been on the sales floor and will be in good condition. 
• "A" quality or Shelf Pulls: Product has been on the selling floor. Most product is in good condition, a percentage may show slight signs of handling, small stains, stretches or scuffs. May have a clearance sticker on the tags or yellow/red tape to indicate a flaw or small stain.
• "B" quality or Returns: Some items can have defects, scuffs, damage or missing items.

 Manifested Lots:

Durvy is contracted by major retailers to liquidate and sell their products.

Manifested lots are shipped to Durvy directly from the retailer by Semi Trucks and require a license, dock bay and forklift to accept shipments.

Durvy only repackages the items so they can be shipped via UPS rather than a Semi-Truck. Durvy does not add or subtract from the manifested lots and uses the information from the Retailer to describe the Lot(s).

Manifest and photo links are provided by retailer. Durvy only acts as a distributor of the products.

The conditions of the Inventory Products are described in the Listing to the best of The Retailer’s ability. The Retailer attempts to be as accurate as possible. However, the Retailer does not warrant that Listings are accurate, complete, reliable, current, or error-free. The quantities of actual Inventory Products in each lot may vary up to 5 percent (5%) less or greater than the number set forth in the Listing and may include up to 5 percent (5%) more damaged items than designated as “Damaged” in the Listing.

Given the nature of the liquidation business, variances of 5% of a total purchase are a normal and ordinary part of the business and such discrepancies are neither reconciled nor adjusted. It is also industry standard that All Product is Sold As-Is - All Sales are Final, and there are No Cancellations, Returns or Credits.

Will I receive all the items that are posted in the sample pictures?

We try and keep the pictures updated from the current product coming in, so our customers get a good representation of the type of products they will receive. You may or may not get some or any of the items posted in the sample pictures. Our loads are changing constantly and usually every lot is different. Example: If we have a swimwear lot listed, we try and show our customers that the lots have 1pc., 2pc, swim separates, etc. in the lot. So we will post pictures from the loads with those type of items. It is impossible to post pictures of all the 1000's of items we are receiving. If you have a question about any of our lots you can always contact one of our sales representatives. Email: sales@durvy.com

Returns:

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Final Sale Items: All items purchased from Durvy are considered 'Final Sale Items' due to the large discount price compared to the MSRP value.   Additionally, Swimwear and Intimates are not returnable for hygienic reasons. 

All of the brands we sell have sizing guidelines, we suggest you check the manufacturer's site for any sizing questions before your purchase.

How do I place an order?

You can place your order online 24/7 at Shopdurvy.com or call us at 314-833-8000 during business hours and someone can process your order for you.

Do you stock all of your products?

Absolutely! Every single one of our products is housed in our warehouse. We're not middlemen - we handpick our items directly from top department stores and have the pallets shipped straight to our warehouse. This way, we ensure top-notch quality and speedy delivery to our customers.

Need additional information?:

Feel free to email our representatives at sales@durvy.com or call 314-833-3000.